How to Redeem your Reusable Nappy Voucher

Using reusable nappies will help you to reduce your household waste and will save you money in the long term.

Attached to your e-voucher email, you should have received a handy get started guide detailing the different types of reusable nappies – how to use, wash and dry them, and what you need to get started. You can find this information on our website via our what are reusable nappies page and get started page. If you’re unsure which nappy to use, how many you need and the washing routine, you can always receive excellent one-to-one advice by joining a local reusable nappy event or by asking one of our listed reusable nappy retailers.


You can redeem your reusable nappy voucher with one of the suppliers listed on our Where to buy page. When shopping online, please do not enter your voucher code into supplier promotional code boxes, this will not work.  Instead, contact your chosen supplier to let them know you have a voucher to redeem. They should have listed instructions on their website. The supplier may hold your order until they can verify your voucher via our secure database. Your delivery address should be the same address as shown on the voucher and you must follow the voucher terms and conditions of what can be bought. If you are having trouble redeeming your voucher online please contact Real Nappies for London immediately: info@realnappiesforlondon.org.uk.

When attending a nappy demo or visiting a shop, please take evidence of your identity with you. You can show your e-voucher on your mobile or print it out. If you have received a postal voucher please bring that with you.

Voucher Terms & Conditions

Your reusable nappy voucher:

    • can only be used by the person named on it;
    • can only be used to buy a) nappies, wraps, booster pads, liners, nappy grips, training pants or b) for a trial paid-for laundry service;
    • cannot buy swim nappies, buckets, changing mats, reusable wet wipes, clothes or other such baby products;
    • cannot be exchanged for cash, i.e – you cannot have cash change if you buy less than the value of the voucher;
    • must be used within six months of its issue date and redeemed in one purchase with a supplier listed on our where to buy supplier list;
    • is only valid while you remain a resident of the London Borough listed on your voucher – you may be asked for identification when you use your voucher with a supplier.

Please ensure you receive an itemised receipt when you spend your voucher.

NOTE: the proper use of the voucher is the responsibility of the person named on it. Details are kept for 36 months and vouchers are monitored. In the event of fraud, the person registered for the voucher will be contacted by the issuing Local Authority and may be prosecuted.

Your voucher lasts for 6 months.  During this time Real Nappies for London will contact you as a reminder to spend your voucher and to promote local nappy events.


Reusable Nappy Guide

Where to Buy

Get Involved

Real Nappies for London is an incentive scheme helping to reduce London’s single-use nappy waste. We provide impartial advice allowing an opportunity for parents to make a more informed nappy choice. The voucher scheme is administered by the Women’s Environmental Network and funded by the following participating London Boroughs: Bexley, Camden, Enfield, Hackney, Haringey, Islington, Lambeth, Waltham Forest and the North London Waste Authority.

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