How to Redeem your Reusable Nappy Voucher

Great news – you have received your voucher! Using reusable nappies will not only reduce your household waste, but will provide long-term cost savings for you and your family. Follow these simple steps to redeem your reusable nappy voucher:

Finding your nappy voucher

You should have already received your voucher by email. Your voucher contains important details, such as your name, address, and the voucher issue and expiry date. Make sure to check your spam or junk folder if you have not received your e-voucher in your inbox. If, for any reason you have not received your e-voucher, please contact us by email: info@realnappiesforlondon.org.uk or call: 020 3150 2023.

How to redeem your nappy voucher

You can redeem your reusable nappy voucher with one of the suppliers listed on our where to buy page. When shopping online, please do not enter your voucher code into supplier promotional code boxes, this will not work.  Instead, contact your chosen supplier to let them know you have a voucher to redeem. They should have listed instructions on their website. The supplier may hold your order until they can verify your voucher via our secure database. Your delivery address should be the same address as shown on the voucher and you must follow the voucher terms and conditions of what can be bought. If you are having trouble redeeming your voucher online please contact Real Nappies for London immediately: info@realnappiesforlondon.org.uk.

Redeeming your voucher in-person: when attending a nappy demonstration or visiting a retailer’s shop, please take evidence of your identity with you. You can show your e-voucher on your mobile or print it out.

Voucher Terms & Conditions

Your reusable nappy voucher:

    • can only be used by the person named on it;
    • can only be used to buy a) reusable nappies, wraps, booster pads, liners, nappy grips, training pants or b) for a trial paid-for laundry service;
    • cannot buy swim nappies, buckets, changing mats, reusable wet wipes, clothes or other such baby products;
    • cannot be exchanged for cash, i.e – you cannot have cash change if you buy less than the value of the voucher;
    • must be used within six months of its issue date and redeemed in one purchase with a supplier listed on our where to buy supplier list;
    • is only valid while you remain a resident of the London Borough listed on your voucher – you may be asked for identification when you use your voucher with a supplier.

Please ensure you receive an itemised receipt when you spend your voucher.

NOTE: the proper use of the voucher is the responsibility of the person named on it. Details are kept for 36 months and vouchers are monitored. In the event of fraud, the person registered for the voucher will be contacted by the issuing Local Authority and may be prosecuted.

Your voucher lasts for 6 months.  During this time Real Nappies for London will contact you as a reminder to spend your voucher and to promote local nappy events.

Getting started with reusable nappies

Check your e-voucher email for a handy ‘get started guide’. This comprehensive guide covers the different types of reusable nappies, how to use, wash and dry them, and what you need to begin. You can also find this information on our website via our what are reusable nappies page and get started page. If you need personalised advice, you can attend a local reusable nappy event or consult one of the listed reusable nappy retailers.


Reusable Nappy Guide

Where to Buy

Get Involved

Real Nappies for London is an incentive scheme helping to reduce London’s single-use nappy waste. We provide impartial advice allowing an opportunity for people to make a more informed nappy choice. The voucher scheme is administered by the Women’s Environmental Network and funded by the following participating London Boroughs: Barnet, Bexley, Camden, City of Westminster, Enfield, Hackney, Haringey, Islington, Kingston upon Thames, Lambeth, Waltham Forest and the North London Waste Authority.

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