Real Nappy Voucher Terms and Conditions

Your real nappy voucher:

  • can only be used by the person named on it;
  • can only be used to buy nappies, wraps, booster pads, liners, nappy grips, training pants or for a trial laundry service;
  • cannot buy swim nappies, buckets, changing mats, clothes or other such baby products;
  • cannot be exchanged for cash, i.e. you cannot have cash change if you buy less than the value of the voucher;
  • must be used within six months of its issue date;
  • is only valid while you remain a resident of the borough – you may be asked for current proof of address when you use your voucher.

Please ensure you receive an itemised receipt when you spend your voucher.

NOTE: the proper use of the voucher is the responsibility of the person named on it. Details are kept for 36 months and vouchers are tracked.   In the event of fraud, the person registered for the voucher will be contacted by the issuing authority and may be prosecuted.

Vouchers are issued one per baby.  Only the applicant may use the voucher and must still be living in the borough upon the time of redeeming the voucher.   If you are applying on behalf of your partner please put their details in the form.

We provide a fast & secure service.  E-vouchers are usually processed within 2 days and postal vouchers will take up to 10 working days to arrive.  Please add to your email safe list to make sure that the e-voucher comes through safely.  Check your junk folder incase the voucher lands there.    We prefer to send vouchers by email as this is quicker and reduces paper usage.

Real Nappies for London (RNfL) may keep your details for up to 36 months and contact you to:

  1. remind you to spend your voucher
  2. provide feedback of the scheme for monitoring purposes
  3. to allow RNfL to advertise real nappy related events so you can redeem your voucher or get involved.

Information will not be passed onto persons not involved in the scheme administration or used for any other purpose.  To unsubscribe from our emails please email:   The voucher lasts for 6 months.  During this time Real Nappies for London will contact you as a reminder to spend your voucher and to promote local real nappy events.